Privacy policy

Last updated: February 25, 2026

FAYA14 operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FAYA14 is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you.

Because we currently only accept Cash on Delivery (COD) payments, we do not collect or process credit card, debit card, or online banking information.

We may collect the following categories of personal information:

  • Contact details: name, shipping address, phone number, and email address.

  • Order information: items you purchase, order history, returns or exchanges.

  • Communications: information you provide when contacting us for customer support.

  • Device information: IP address, browser type, device type, and basic usage data.

  • Usage information: how you interact with our website.

We do not collect or store payment card details.

Sources of Personal Information

We collect personal information:

  • Directly from you when you place an order, contact us, or interact with our website.

  • Automatically through cookies and similar technologies when you browse our store.

  • From service providers who help us operate our store (such as hosting and shipping partners).

How We Use Your Personal Information

We use your personal information to:

1. Fulfill Orders (Cash on Delivery Only)

  • Process and confirm your orders.

  • Arrange shipping and delivery.

  • Share necessary delivery information with our courier partner.

  • Contact you regarding your order.

Since we operate on a Cash on Delivery (COD) basis, payment is collected directly by the courier at the time of delivery.

2. Customer Support

  • Respond to inquiries.

  • Handle returns or exchanges.

  • Provide after-sales support.

3. Improve Our Services

  • Understand how customers use our website.

  • Improve products, layout, and customer experience.

4. Marketing (If You Opt In)

  • Send promotional emails or offers.

  • You may unsubscribe at any time.

5. Legal & Security Reasons

  • Prevent fraud (including false COD orders).

  • Comply with applicable laws.

  • Protect our business and customers.

How We Share Personal Information

We may share your information:

  • With Shopify to operate and host our store.

  • With courier and shipping companies to deliver your orders.

  • With service providers that help us operate our business (IT, analytics, marketing tools).

  • When required by law or legal process.

We do not sell your personal information.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes certain technical and usage information to help operate and improve the platform.

To learn more about how Shopify handles personal data, you may review their Privacy Policy at:
https://privacy.shopify.com

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Security

We take reasonable measures to protect your information. However, no method of transmission over the Internet is completely secure.

Since we do not collect card or banking information, your financial data is not stored on our systems.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction

  • Request deletion

  • Withdraw consent to marketing communications

To exercise your rights, please contact us using the details below.

Children’s Privacy

Our Services are not directed to children. We do not knowingly collect personal information from minors.

International Transfers

Your information may be processed outside your country through service providers such as Shopify.

Changes to This Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Email: fmmy1990@gmail.com
Phone: +961-81-601290